Digital Access, Advice, Food and Support Project (DAAFS)

Phoenix Enterprise Centre delivers a free, confidential and independent Advice and Guidance service in the former Copeland area

This project is available to all Copeland* residents who are unemployed, at risk of redundancy, or claiming working-age benefits. The purpose of this project is to offer support and guidance to people who have no or little experience in navigating government formfilling digitally.

Our Advice and Guidance Team can offer help and advice with:

• Searching and applying for jobs or training
• Setting up an email account
• Register, set up and maintenance of Universal Credit accounts
• Create, store and distribution of job-seekers CV’s
• Comply with Department for Working Pension (DWP) Claimant Commitment requirements to avoid sanctions
• Phones are available for those who need to call DWP, Employers, etc.

We operate out of three separate IT Suites which are situated at:-

• Harbour Youth Project, Whitehaven Town Centre – Monday, Tuesday & Wednesday  – 9:00 am – 1:00 pm

• Phoenix Enterprise Centre, Cleator Moor – Wednesday, Thursday & Friday – 9:00 am – 4:30 pm

• The Millom Network Centre, Millom – Tuesday – 10:30 am – 3:00 pm

CONTACT US:

Call 01946 813 555 or 07388 996 202

Email advice@phoenixenterprisecentre.co.uk

CLIENT FEEDBACK

“I was terrified of computers. I did the Job Centre course but I still need one-to-one help to cope. I wouldn’t have had the skills to apply for any jobs, like downloading applications and you have to send your CV by e-mail.”

“I’d never used a computer. I was useless on the machine before, hopeless. Now I can get on with my job applications.”

“I can use my sister’s on a Sunday night. She’ll leave it on for me and help me when things pop up that I don’t expect, like it’s scanning or an ad or something. But I can’t use it when she’s not there because anything like that would just make me panic and I don’t have the skills to download applications and send my CV by e-mail and that.”

 “I could already use computers when I came here, but there’s no computer at home. And I’m dyslexic so I need help with my CV and when I’ve got any questions about the application forms.”

 “I’ve used my computer for like face-book and that but not for looking for jobs. The help I need here is more for how to do the job applications than the IT stuff.”

“This is the only place I can use a computer. I’d never touched one before coming here.”

 

Digital Access, Advice, Food and Support Project (DAAFS) is funded by:

The Copeland Community Fund,  Copeland Council and Phoenix Enterprise Centre

DAAFS Stats April 22 – Present

Food Pantry Support April 22 – Present 

^{* The Copeland area covers Distington, Whitehaven, Cleator Moor, Egremont, Seascale, Ravenglass, Millom and Haverigg.}